01
01
Results Since 2023
We have gradually introduced AI that can be used in daily work, including translation, summarization, document search, expense-related checks, email drafts, and inquiry organization.
PRACTICAL AI OPERATIONS
Practical AI Use
and Business Process Improvement
Asiacommunication Co.,Ltd uses and improves AI in practical operations to support back-office work, internal communication, inquiry handling, and document management across group locations.
AI FOR BACK OFFICE
We do not force operations to fit AI.
We do not force operations to fit AI.
We use AI that fits the work.
At Asiacom Group, AI is not used to make the company look advanced. It is used to organize real work and make information easier to check. Areas include translation, summarization, document search, expense-related checks, email drafts, inquiry organization, internal notifications, and pending-task checks.
Important decisions and final checks are made by people. AI is operated as a support tool for information organization, checking assistance, drafting, classification, and notifications.
Core Areas of AI Work at the Japan Corporation
Asiacommunication Co.,Ltd organizes its AI use around three areas: actual results, local adaptation, and in-house customization.
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AI Design Adapted to Local Operations
We design AI to fit each location’s work environment, communication environment, commonly used devices, and business partner interactions in places such as Hong Kong, Indonesia, and the Philippines.
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In-House Engineers and A2A Coordination
Rather than using general-purpose AI as-is, our in-house engineers create small AI supports for each business purpose and connect only the necessary parts.
SINCE 2023
First, making employees’
daily work lighter.
Since 2023, Asiacom Group has introduced AI into internal operations and gradually improved back-office work. The purpose is to reduce the time employees spend on simple organization and drafting tasks, so they can focus on trading operations, business partner communication, and work that requires judgment.
We place more importance on being useful in everyday work than on making the numbers look impressive.
DOCUMENTS
Document, Photo and Information Organization
We organize documents, photos, emails, and inquiries so that responsible staff can check them easily.
COMMUNICATION
Translation, Summarization and Drafting
We support multilingual communication, email drafting, and inquiry organization.
ACCOUNTING
Support for Expense and Invoice-Related Checks
We organize expense documents and invoice-related information into forms that are easier for accounting staff to check.
TASK CHECK
Pending and Unreplied Item Checks
We make information that needs attention visible to reduce overlooked pending, unentered, or unreplied items.
LOCAL DESIGN
AI Design Adapted to Local Operations
Business partner communication, employee usage environments, communication conditions, and easy-to-use devices differ by country and region. At Asiacom, we adjust AI and system design to fit local operations.
HONG KONG
Presentation Adapted to the Local Market
In Hong Kong, we do not place AI strongly at the front. We design it as a supporting mechanism for inquiry handling, information organization, and internal checks in line with local business practices and business partner communication.
INDONESIA / PHILIPPINES
Smartphone-Centered Local Operations
In Indonesia and the Philippines, we emphasize smartphone-centered business systems that local staff can use easily. Communication, confirmation, input, reporting, and sharing of photos and documents are arranged to fit local usage environments.
TOKYO HQ
Information Organization by Japan HQ
At Japan HQ, information from each location is organized within the necessary scope and managed so it can be used for back-office work, accounting, inquiry handling, and internal communication.
Information handled across countries and regions is operated with consideration for purpose of use, access permissions, retention periods, log management, security measures, and local laws.
IN-HOUSE ENGINEERING / A2A
General-purpose AI alone
is not enough for trading operations.
In trading operations, languages, document formats, photos, handwritten materials, reports from local staff, and items that need checking differ by case and business partner. For this reason, simply using general-purpose AI as-is is often not enough for real operations.
At Asiacom Group, in-house engineers customize AI and internal systems to fit the actual work. Instead of building one large integrated system, we separate small AI supports by business purpose and connect only the necessary parts.
The Idea Behind A2A Coordination
A2A coordination is the idea of connecting small AI tools and internal systems, separated by business purpose such as inquiries, accounting, document management, internal notifications, and local reports, only where needed.
For example, photos and messages sent by local staff can be organized and, when necessary, connected to translation, classification, accounting checks, and notifications to responsible staff.
BLUE
Inquiry and Public Information Guidance
SECRETARY
Internal Communication and Notification Hub
GREEN
Accounting and Document Check Support
FIELD TO HQ WORKFLOW
Workflow Connecting Local Sites and Japan HQ
1
Local Input
Send photos, documents, and messages from a smartphone.
2
HQ Receipt
Japan HQ organizes the necessary information.
3
Translation and Classification
AI supports translation, classification, and preparation.
4
Business Workflow Linkage
Link to accounting, internal notifications, and inquiry handling.
5
Human Review
The responsible person performs the final check and takes necessary action.
TOKYO HQ / AI CENTER
Connecting field knowledge and AI at HQ.
Smartphone-centered local operations, information organization at HQ, and internal AI coordination are explained further on the Tokyo HQ AI Center page.
View Tokyo HQ AI Center ›BLUE IVE
Public information guidance and initial inquiry support.
Blue Ive is an external-facing AI responsible for public website guidance, AI full-text search, and initial inquiry support. It is operated with a limited role separate from the overall AI operations of the Japan corporation.
View Blue Ive ›Basic Policy for AI Use and Information Management
WHAT AI DOES
What AI Supports
- •Organizing emails and inquiries
- •Creating reply drafts, translations, and summaries
- •Classifying documents, photos, and business records
- •Visualizing pending, unreplied, and unchecked items
- •Internal notifications, check requests, and staff coordination
WHAT PEOPLE DECIDE
What People Decide
- •Important decisions with business partners
- •Contracts, legal matters, and compliance responses
- •Formal responses to banks, government offices, and external organizations
- •Final checks in trading operations
- •Whether to adopt AI-generated output
Information entered into AI is limited to what is necessary for business purposes. When handling personal information, business partner information, or internal information, we operate with consideration for access permissions, retention periods, log management, security measures, and the laws of each country or region.
FAQ
This section summarizes the basic points about AI use and business process improvement at Asiacom Group.
Q
What is the purpose of AI use at Asiacom Group?
A
The purpose is not to put AI at the front, but to use AI in practical ways to support back-office operations, inquiry handling, document management, and internal communication across group locations.
Q
Why not operate only with general-purpose AI?
A
In trading operations, languages, document formats, photos, handwritten materials, local reports, and items to be checked differ by case and business partner. For this reason, our in-house engineers customize AI and systems to fit actual operations.
Q
What is A2A workflow coordination?
A
It is the idea of connecting small AI tools and internal systems, separated by business purpose such as inquiries, accounting, document management, internal notifications, and local reports, only where necessary.
Q
Does AI make final decisions?
A
No. AI supports information organization, translation, classification, drafting, and notifications. Trade decisions, contract decisions, accounting approvals, and formal external responses are reviewed and handled by the responsible person or manager.
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CONTACT
Contact
For inquiries about AI use, back-office process improvement, and the management structure of Japan HQ, please contact the Japan corporation. For inquiries about trading operations, import/export, and transactions, please contact the relevant desk.