ASIACOM GROUP / AI INITIATIVES
Not AI for show, but AI that works in daily operations.
We use internal AI to reduce routine tasks and help employees focus on their core work.
TOP / Services / AI Management and Operations / AI Initiatives
Since 2023, Asiacom Group has gradually introduced AI into its internal operations. Our goal is not to operate a large-scale AI system like a major corporation, nor to promote flashy external AI services.
As a small and mid-sized trading company, our first priority is to reduce routine administrative work and create an environment where employees can focus on trading operations, decision-making, and customer communication.
By using AI to support translation, summarization, document search, expense processing, email drafting, and inquiry handling, we believe we have reduced routine administrative work by approximately 50% over the past three years.
BASIC CONCEPT
AI is not a replacement for employees. It is a practical internal tool that helps employees focus on their essential work. Important decisions, trust-building with partners, on-site responses, and final confirmations remain human responsibilities.
AI SUPPORT
Translation, summarization, search, expense processing, drafting, and inquiry sorting.
HUMAN DECISION
Transaction decisions, contracts, compliance, formal responses, and final checks.
3 YEARS RESULT
Our AI adoption is not about system size. It is about whether employees can feel that their daily work has become easier.
AI supports daily tasks such as translation, summarization, expense claims, document search, and email drafting.
Documents and internal information can be checked in English, Traditional Chinese, and Japanese, improving communication between desks.
Documents, accounting data, business card information, and inquiry records that were previously scattered are now organized through HQ systems.
AI IMPLEMENTATION TIMELINE
We have gradually introduced internal AI, focusing on tools that employees can actually feel are useful in daily operations.
Employees can take photos of trade documents at ports and warehouses, then translate and summarize them on-site. Work that previously had to be reviewed after returning to the office can now be completed closer to the field.
We introduced a fixed-response chatbot on our website to improve first-stage inquiry handling and initial guidance quality.
Documents previously stored individually in OneDrive or Google Drive were moved into Red Ive. Employees can search documents in English, Traditional Chinese, and Japanese.
Official information from the Japan company, Hong Kong company, Taiwan Desk, and Philippines Desk became searchable in three languages.
Blue Ive was upgraded from fixed responses to restricted AI-generated responses, improving first-stage support for new inquiries.
A three-language and four-currency accounting system was introduced. Employees can send receipts or expense documents by smartphone, and AI recognizes desk, employee, currency, and amount.
Employment rules, travel rules, and company policies were centralized so employees can check them in three languages at any time.
Business card information previously held by each employee was centralized at HQ, including notes on contact characteristics and communication points.
Invoice management and FX management were added to Green Ive, making it easier for HQ to monitor cash flow across four locations.
Translation, summarization, document drafting, and voice reading functions were added, turning Red Ive from storage into a usable data platform.
Each employee received a personal portal connected with Blue, Red, Green, Purple, and Pink Ive. Secretary Ive supports scheduling, email management, business letter drafting, translation, summarization, and internal information access.
Based on three years of inquiry data, Blue Ive began testing an Agent-to-Agent style system that answers where possible and routes matters to internal staff when needed.
Inquiries from web, email, and phone can be received first by Blue Ive, then routed to the responsible employee's Secretary Ive as an internal task notice.
EMPLOYEE IMPACT
The value of AI is not system size. It is whether employees can feel that daily work has become easier.
Faster understanding of trade documents and emails.
Employees can send receipts and statements by smartphone.
Required documents can be found without depending on one person or one storage location.
AI supports translation, summarization, and draft replies.
Company rules and documents can be checked in three languages.
Contact information and communication notes are shared between desks.
Blue Ive receives first-stage inquiries and helps route them internally.
Information from different desks is organized through HQ systems.
OUR FUTURE POLICY
AI continues to evolve. Asiacom Group will keep improving its internal AI systems step by step, using AI in practical ways that support trading company operations.
We do not leave everything to AI. Tasks AI can support are supported by AI, while work requiring human judgment remains under human responsibility.
What AI can do, let AI support.
What only humans can do, keep human-led.
Basic information about Asiacom Group's AI initiatives.
The purpose is not large-scale AI promotion. It is to reduce routine administrative work and help employees focus on trading operations, decision-making, and customer communication.
AI supports translation, summarization, document search, expense processing, email drafting, inquiry handling, internal rule checking, and business card information sharing.
No. AI is operated as a practical internal tool to help employees focus on work that requires human judgment.
No. Asiacom Group's AI is not intended for external sale. It is internal AI designed to support trading operations, information management, document review, and inquiry handling.
CONTACT
For compliance, AI, and Japan-side company matters, please contact the Japan entity. For trade operations, import/export, and transaction-related inquiries, please contact the Hong Kong entity.