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Track Record
Since 2023, AI has supported daily work such as translation, summarization, document search, expense checks, email drafting, and inquiry organization.
AI INITIATIVES
AI Business Improvement
Since 2023
Asiacom Group has gradually built AI support not to showcase AI, but to support practical work in the field and back office.
TOP / Services / Practical AI Use and Business Process Improvement / AI Business Improvement Since 2023
PRACTICAL AI SINCE 2023
Not AI for promotion,
Not AI for promotion,
but AI used in real work.
Asiacom Group’s AI use is not intended to look impressive externally. It has been introduced step by step to reduce time-consuming daily tasks such as translation, summarization, document search, expense-related checks, email drafting, and inquiry organization.
AI supports information organization, confirmation assistance, drafting, classification, and notifications. Important decisions and final checks are made by responsible staff or managers.
PAGE POSITION
Position of This Page
The parent page explains the overall AI-related work of Asiacom Japan. This page organizes specific initiatives carried out since 2023. It is presented not as a technical AI showcase, but as a record of practical business improvement.
Three Pillars of AI Business Improvement
Asiacom Group treats AI not as a standalone technology, but as a system that supports business operations, local workflows, and human confirmation.
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Locally Adapted AI Design
In Hong Kong, AI is presented in a way suited to local needs. In Indonesia and the Philippines, smartphone-centered local workflows are emphasized.
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In-House Customization
Rather than using general-purpose AI as-is, in-house engineers adapt small AI supports and A2A workflows to fit actual operations.
TIMELINE
Key Initiatives Since 2023
At Asiacom Group, we have not introduced AI to make it look large or impressive. Instead, we have gradually improved the small tasks that employees handle every day. Translation, summarization, expense checking, email drafting, document preparation and inquiry organization are examples of routine work we have been reducing so that employees can focus more on trading operations and customer communication.
Started with translation, summarization and email drafts
In 2023, we began using AI in daily email work. In overseas communication, English, Chinese, Japanese and local languages are often mixed, and reading, summarizing and preparing replies can take considerable time. We therefore introduced AI support into existing email workflows so that AI could prepare translations, summaries and draft replies. Staff members review the AI drafts, make corrections where necessary, and then send the final response. AI does not send replies automatically. Its purpose is to prepare information in a form that staff can review more easily.
Smartphone-based expense claims and document organization
In 2024, we expanded AI use to expense claims and document organization, where employees had been spending time on detailed checking work. By taking a photo of a receipt or invoice with the smartphone they already use and sending it to HQ, AI can organize the date, amount, description and supplier information, preparing the data for expense review. Accounting staff then review the organized information and make corrections or approvals where necessary. This has helped reduce routine work such as bringing paper documents back to the office, entering details manually and sending confirmation requests to the relevant staff.
Smartphone AI for ports, warehouses and field operations
In 2025, we focused on AI that could be used in the field, including ports, warehouses and local offices where opening a PC is not always practical. Field staff can send photos, documents and messages from a smartphone and request translation, summarization, document preparation or draft reports. For example, when documents or photos received on-site are sent from a smartphone, AI at HQ can organize the contents and prepare draft reports or points to be checked. When the staff member returns to the office and opens a PC, the AI-prepared draft and organized information are already available, allowing work to start from review and correction. Through this approach, we are working toward reducing the workload of certain routine checking and organizing tasks by approximately 50%.
A2A coordination and HQ-managed workflow improvement
In 2026, we are moving toward A2A-style operations that connect small AI supports for email, expense claims, document management, inquiry handling, field reports and internal notifications only where needed. Instead of relying on one large AI system for everything, we separate the roles: AI support for email, AI support for expense review, AI support for field translation, summarization and document preparation, and so on. At Japan HQ, information sent from local offices is organized only to the extent necessary and prepared in a form that staff can review easily. When handling information across countries or regions, we review local laws, purpose of use, access rights and security measures as part of the operation. AI is not used as a substitute for business judgment. It is used to help staff review information more easily and proceed with their work more quickly.
Examples of AI Use in Real Work
This section plainly organizes the types of support Asiacom Group has used in actual operations.
TRANSLATION
Translation and Summarization
Multilingual emails, documents, and inquiry content are translated and summarized into a form that staff can review easily.
DOCUMENTS
Document Search and Classification
Invoices, photos, trade-related materials, and internal memos are classified so that necessary information can be found more easily.
ACCOUNTING
Expense and Invoice Checks
Expense, invoice, and payment-related information is organized to help reduce missed checks.
INQUIRY
Inquiry Organization
Incoming emails and inquiries are organized to support staff review and draft replies.
LOCAL DESIGN
Adapting how AI is presented and used for each local environment.
Asiacom Group changes how AI and systems are used depending on the country or region. Only the necessary parts are built according to local business practices, communication environments, employee usability, and device usage.
HONG KONG
Locally Adapted AI Design
In Hong Kong, AI is not put strongly in the foreground. It is designed as a supporting mechanism for inquiry organization and internal confirmation, aligned with local business partner communication and work practices.
INDONESIA / PHILIPPINES
Smartphone-Centered Local Operations
In Indonesia and the Philippines, Asiacom emphasizes systems that make it easy for local staff to communicate, enter information, report, and share photos or documents from smartphones.
JAPAN HQ
Information Organization at Japan HQ
Japan HQ organizes information received from each office within the necessary scope and manages it for use in back-office work, accounting, inquiry handling, and internal communication.
CUSTOMIZATION / A2A
General-purpose AI alone is not enough for trading operations.
In trading operations, languages, document formats, photos, handwritten materials, reports from local staff, and confirmation points for each business partner differ from case to case. For this reason, using general-purpose AI as-is is not always sufficient for practical work.
At Asiacom Group, in-house engineers customize AI and internal systems to match the work. Rather than building one large integrated system, small AI supports are separated by task and connected as needed.
A2A WORKFLOW
Connecting small AI supports only where needed.
A2A workflow is the idea of connecting small role-specific AIs and internal systems, such as inquiry handling, accounting, document management, internal notifications, and local reporting, only when needed.
For example, photos and messages sent by local staff can be organized and then connected to translation, classification, accounting checks, and staff notifications, supporting coordination between the field and HQ.
Approach to AI Use and Information Management
AI SUPPORTS
What AI Supports
- •Translation, summarization, drafting
- •Classification of documents, photos, and messages
- •Organization of inquiry content
- •Assistance with expense and invoice checks
- •Visualization of pending items, unreplied items, and missed checks
PEOPLE DECIDE
What People Decide
- •Transaction and contract decisions
- •Accounting approvals and payment decisions
- •Legal and compliance matters
- •Official external responses
- •Whether to use AI outputs
Business information handled across countries and regions is managed based on purposes of use, access rights, retention periods, log management, security measures, and local laws. AI is not a replacement for business judgment; it is a support function that helps staff review information more easily.
RELATED PAGES
The overall AI business improvement structure is organized on the parent page.
This page provides details on initiative examples. The overall AI work of the Japan entity, the HQ AI Center, and Blue Ive’s public information guidance are available on their respective pages.
FAQ
Basic information about AI business improvement initiatives is organized here.
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What is the purpose of Asiacom Group’s AI initiatives?
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The purpose is not to put AI in the spotlight, but to organize daily work such as translation, summarization, document search, expense checks, and inquiry handling, while supporting employees and local offices.
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What kinds of work does AI support?
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AI is used for translation, summarization, email drafting, document search, classification of photos and documents, expense-related checks, inquiry organization, checking pending items, and internal notifications.
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What is A2A workflow?
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It is the idea of connecting small role-specific AIs and internal systems, such as inquiry handling, accounting, document management, internal notifications, and local reporting, only when needed.
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Does AI make final decisions?
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No. AI supports information organization, translation, classification, drafting, and confirmation. Transaction decisions, contract decisions, accounting approvals, and official external responses are checked and handled by responsible staff or managers.
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CONTACT
Contact
For inquiries about AI business improvement, Japan HQ, and internal AI, please contact the Japan entity. For trading operations, import/export, and transactions, please contact the Hong Kong entity.